FKZ. TRAINING BOTTLE

• 750ml
• Double-walled stainless steel
• Leak-proof twist cap
• Premium matte black finish
• BPA-free and eco-friendly

Orders are processed Monday to Friday 8am - 3pm AEST, excluding NSW Public Holidays.

Our order processing time, prior to shipping, is typically 24 business hours, excluding weekends and busy sale periods (e.g. New releases / drops). Please note that processing may take 5 business days during our busy sale periods).

This includes orders with Express Shipping.  We ensure that orders placed with the Express Shipping option are sent as priority.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please ensure your shipping and contact details are correct when placing an order. If your order is returned to sender, you will be required to cover the cost of re-shipping.

AUTHORISED PARCELS

When choosing the option of authority to leave your parcel at your location of delivery without signature, we do not cover theft of items. We recommend using this option only if it is safe.

DELIVERY TIMEFRAMES

Shipping times may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

Shipping times will vary dependant on your delivery location, it takes less time for delivery to Metro areas than to rural addresses, please make sure you factor these added times in when placing your order.

Australia

Standard Shipping (Authority to leave): 3-10 Business Days - $9.00
Standard Shipping + Signature on delivery: 3-10 Business Days - $11.95 

Express Shipping (Authority to leave): 1-3 Business Days - $14.00
Express Shipping + Signature on delivery: 1-3 Business Days - $16.95

New Zealand

Standard Shipping: 7-14 Business Days - $20.00
Express Shipping: 4-8 Business Days - $25.00

All Other Countries

International Shipping: 7-22 Business Days - $30.00

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Change of Mind Returns – Store Credit Only

To be eligible for a store credit return, your item must be:

• Returned within 14 days of delivery
• In original condition (unworn, unwashed, with tags and packaging)
• Not a sale item or gift card
  

To initiate a return, email us at info@fkzactive.com or submit a request via the ‘Contact Us’ form.
Once approved, we’ll provide return instructions.
Return shipping costs are the responsibility of the customer.

Note: Store credit is issued for the value of the item only (excluding shipping) and is valid for 12 months.

EXCHANGES - INCORRECT SIZING:

We’re happy to offer exchanges for incorrect sizing, subject to:

• Item condition and return within 14 days
• Availability of the requested size
• The item not being a sale item
  

If your requested size is unavailable, a store credit will be issued.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE:

• Sale items, including for sizing issues
• Gift cards
• Items returned without prior approval
• Items damaged due to misuse or improper care

​FAULTY OR INCORRECT ITEMS:

If your item is faulty or incorrect, you may be eligible for a refund, replacement or store credit.

Please email info@fkzactive.com within 14 days of receipt with:

• Order number
• Clear photos of the issue
• Description of the problem
• Preferred resolution

If an item is damaged through misuse or failure to follow product care instructions, unfortunately we will be unable to provide you with a refund or exchange.