We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Sale items and gift cards are not eligible for return.

To be eligible for a return, your item/s must be:

• In the same condition that you received them
• Unworn
• Unwashed
• In their original packaging with original tags/labels attached

To start a return, you can contact us at info@fkzactive.com. or complete the 'Contact Us' form on our website.

​If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for the cost of return shipping as well as any other costs associated with returning the item to us. 

If items are returned in original condition, you will be entitled to a exchange, store credit or refund. 

EXCHANGE:

If you would like to exchange your item for another, please include your order number and confirmation in your email return request. Please also include the details of the item you would like to return and the size or product you would like in exchange. In the event that the requested item is not available, you will be provided the option of a store credit or refund.

STORE CREDIT:

If you have been approved for store credit, your store credit will be issued to the same dollar value of your returned items (excluding delivery charges). Store credit is valid for 12 months and can be used to purchase other items within our online store.

REFUND:

If you have been approved for a refund, the amount refunded to you will be for the cost of the items only. We are unable to refund duties, taxes or shipping charges. Your refund will be processed to the original payment method used within 10 business days from the date we received your returned items.  Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@fkzactive.com.

AFTERY PAY RETURNS:

If you have purchased through AfterPay the returns process is the same as the above. If a store credit is issued, your AfterPay payment plan will continue. If a refund is issued, any future payments will cease and any payments made (minus shipping fees) will be refunded to your account.

​FAULTY OR INCORRECT ITEMS:

If you have received faulty or incorrect items, please email us at info@fkzactive.com with your order number, photos, relevant information and your preferred outcome so that we can resolve this issue for you as soon as possible.

If an item is damaged through misuse or failure to follow product care instructions, unfortunately we will be unable to provide you with a refund or exchange.