Orders are processed Monday to Friday 8am - 3pm AEST, excluding NSW Public Holidays. Please allow up to 24 hours for the processing of all orders before being dispatched from our warehouse. This includes orders with Express Shipping.  We ensure that orders placed with the Express Shipping option are sent as priority.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please ensure your shipping and contact details are correct when placing an order. If your order is returned to sender, you will be required to cover the cost of re-shipping.

AUTHORISED PARCELS

When choosing the option of authority to leave your parcel at your location of delivery without signature, we do not cover theft of items. We recommend using this option only if it is safe.

DELIVERY TIMEFRAMES

Shipping times may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

Shipping times will vary dependant on your delivery location, it takes less time for delivery to Metro areas than to rural addresses, please make sure you factor these added times in when placing your order.

Express orders placed on weekdays before 12pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day.

Delivery time will then be based on Australia Post and Courier time frames.

Australia

Standard Shipping (Authority to leave): 3-10 Business Days - $9.00
Standard Shipping + Signature on delivery: 3-10 Business Days - $11.95 

Express Shipping (Authority to leave): 1-3 Business Days - $14.00
Express Shipping + Signature on delivery: 1-3 Business Days - $16.95

New Zealand

Standard Shipping: 7-14 Business Days - $30.00
Express Shipping: 4-8 Business Days - $35.00

All Other Countries

International Shipping: 7-22 Business Days - $30.00

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

PICK UP

Pick up is available at our Moorebank NSW warehouse, Monday to Friday between 9am to 2pm (excluding NSW Public Holidays). You can select 'Pick up' in the delivery method section of your cart when placing an order on our website.

Please allow up to 24 hours for the processing of your order before it is ready to be picked up. 
You will receive a 'Ready for pick up' confirmation email when your order is ready. Please do not arrive prior to receiving your confirmation email. 

One hours' notice must be provided to us prior to arriving at our warehouse. You will be required to bring your confirmation email and ID with you to collect your order. 

If someone else will be picking up your order for you, please let us know via email and provide us with the persons details prior to their arrival so that we can verify the pick up. We do not allow couriers to pick up customer orders on their behalf.