FKZ. TRAINING BOTTLE

• 750ml
• Double-walled stainless steel
• Leak-proof twist cap
• Premium matte black finish
• BPA-free and eco-friendly

Orders are processed Monday to Friday 8am - 3pm AEST, excluding NSW Public Holidays.

Our order processing time, prior to shipping, is typically 24 business hours, excluding weekends and busy sale periods (e.g. New releases / drops). Please note that processing may take 5 business days during our busy sale periods).

This includes orders with Express Shipping.  We ensure that orders placed with the Express Shipping option are sent as priority.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please ensure your shipping and contact details are correct when placing an order. If your order is returned to sender, you will be required to cover the cost of re-shipping.

AUTHORISED PARCELS

When choosing the option of authority to leave your parcel at your location of delivery without signature, we do not cover theft of items. We recommend using this option only if it is safe.

DELIVERY TIMEFRAMES

Shipping times may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

Shipping times will vary dependant on your delivery location, it takes less time for delivery to Metro areas than to rural addresses, please make sure you factor these added times in when placing your order.

Australia

Standard Shipping (Authority to leave): 3-10 Business Days - $9.00
Standard Shipping + Signature on delivery: 3-10 Business Days - $11.95 

Express Shipping (Authority to leave): 1-3 Business Days - $14.00
Express Shipping + Signature on delivery: 1-3 Business Days - $16.95

New Zealand

Standard Shipping: 7-14 Business Days - $20.00
Express Shipping: 4-8 Business Days - $25.00

All Other Countries

International Shipping: 7-22 Business Days - $30.00

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Sale items and gift cards are not eligible for return.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM/S MUST BE:

• In the same condition that you received them
• Unworn
• Unwashed
• In their original packaging with original tags/labels attached

To start a return, you can contact us at info@fkzactive.com. or complete the 'Contact Us' form on our website.

​If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for the cost of return shipping as well as any other costs associated with returning the item to us. 

If items are returned in original condition, you will be entitled to a exchange, store credit or refund. 

EXCHANGE:

If you would like to exchange your item for another, please include your order number and confirmation in your email return request. Please also include the details of the item you would like to return and the size or product you would like in exchange. In the event that the requested item is not available, you will be provided the option of a store credit or refund.

STORE CREDIT:

If you have been approved for store credit, your store credit will be issued to the same dollar value of your returned items (excluding delivery charges). Store credit is valid for 12 months and can be used to purchase other items within our online store.

REFUND:

If you have been approved for a refund, the amount refunded to you will be for the cost of the items only. We are unable to refund duties, taxes or shipping charges. Your refund will be processed to the original payment method used within 10 business days from the date we received your returned items.  Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@fkzactive.com.

AFTERY PAY RETURNS:

If you have purchased through AfterPay the returns process is the same as the above. If a store credit is issued, your AfterPay payment plan will continue. If a refund is issued, any future payments will cease and any payments made (minus shipping fees) will be refunded to your account.

​FAULTY OR INCORRECT ITEMS:

If you have received faulty or incorrect items, please email us at info@fkzactive.com with your order number, photos, relevant information and your preferred outcome so that we can resolve this issue for you as soon as possible.

If an item is damaged through misuse or failure to follow product care instructions, unfortunately we will be unable to provide you with a refund or exchange.